Sales Terms and Conditions
We care about the integrity of your furniture which is why we only offer the best, Premium White Glove delivery so you don’t have to lift a finger!
So, what is it?
Premium White Glove is where we do the heavy lifting for you, literally.
How much does it cost?
How to Schedule?
If you buy in store the sales associate you are working with will help you set up your delivery. If you purchase online one of our customer service representatives will call you and help set up the delivery. Delivery scheduling is based on zone and availability. You will get a call the day prior to their scheduled delivery with a 3-hour time frame. This call is done electronically through our Dispatch Tracker once each delivery location routes the trucks.
Before your furniture arrives, we recommend determining where you would like it to go and ensure the area is cleared. Please measure doorways, hallways, staircases, etc. It is your responsibility to ensure all items will properly fit.
Refused deliveries (including, but not limited to, no-fits, customer not-at-home and on-the-road-cancellations) shall be subject to a restocking fee of 15% of the purchase price. Redelivery shall also be subject to an additional redelivery charge. No refunds are allowed for no-fits, customer-not-at-home, and on-the-road-cancellations. Delivery fees are not refundable.
It is your responsibility to inspect your items for any visible delivery damages or manufacturing defects, and damage must be reported to the delivery driver before the delivery truck leaves your premises by contacting a Dump representative at firstname.lastname@example.org or 800-768-0348.
We do not except returns. That being said, should you realize within 24 hours of any latent product damage or defectiveness you have 24 hours from delivery to report it to our customer service team at email@example.com or 800-768-0348.
Bedding sales are final. However, in the event that the bedding has not been removed from its original, sealed packaging, bedding may be exchanged or returned at the time of pickup or delivery. Exchanges or returns are subject to a restocking fee of 15% of the purchase price. For any mattress sold with a manufacturer’s warranty, we will assist you in submitting warranty claim(s) to the manufacturer. In the event the law tag is removed from the bedding, the manufacturer’s warranty is automatically voided.
Rugs may be exchanged or returned, subject to a $50 restocking fee, within five (5) days from the date of customer pickup or delivery. The $50 restocking fee can be applied to the purchase of another rug of equal or great value limited to one exchange for a rug of equal or greater price. Further exchanges or returns will not be approved.
For full Sales Terms and Conditions click here.